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Nortel Business Communications Manager Call Center Agent (License Only) for PC (16 User/s) - Call Center is an application that handles incoming calls as efficiently and economically as possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely meets the needs of the caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent. Waiting callers receive periodic announcements and informative messages.
Product rating: 
1 store offers from $2503-$2503
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